5

The advertised "free diagnosis" attracted me to this business. My car had broken down and I had a difficult problem to diagnose where others had tried and failed. Mechanics at The Answer worked for hours without charging me and were able to find the problem which was an obscure broken wire in the ignition wiring. I was then offered the choice of allowing them to fix this wire. I was pleased to do so and it was a very reasonable amount. For those who do not know, offering to diagnose a problem with no charge is not common and takes great confidence in your expertise. If I was a business owner, I would think real hard about this offer. Try and get this from another car shop or, say, from a medical doctor.

5

These folks are great and treat you like a person rather than just another number or $ sign

5

I was very impressed with everyone there and especially by Adam who worked on my car. They were very friendly and were able to get my car in that same day. They were also great about providing updates on the diagnosis and anticipated repair time. The price was also very reasonable and I was pleased to learn the work came with a 2 year warranty. Great business!

1

$442.00 and a week later, and my car still has the same problem. I took my vehicle to them with the ABS light on, check engine light on, and a menu reading of "service electric break system". They informed me that the ABS module needed to be replaced and it would take a week to get the part in, but my car was safe to drive. I'm not a mechanic, (that's why I've attempted to pay to have my vehicle fixed) but I can tell you my car wasn't safe to drive. Brakes were catching at 15mph and under, and my engine was over working. The speedometer quit working at random times as well. I don't know why they told me it was safe to drive when it clearly wasn't. I overlooked the discrepancy. I didn't drive it for the week we were waiting on the module. The next week they called to tell me the module was delivered and I could bring my car in and they would have it fixed the following day. Called the following day as it was nearing closing time and they told me it wasn't fixed because the wrong part was delivered, but they already had the right part and were working on it. That also seemed strange because naturally I was thinking, "how did you get the part so quickly if it took a week to get it the first time??" but I again overlooked this odd discrepancy, in hopes that my vehicle would just be fixed. They said it was fixed at closing time, but they hadn't had a chance to test drive it yet and wanted to be "absolutely sure it was good to go for me" and they would test drive it in the morning and deliver it to me early. I was actually impressed by this and thanked them. The next morning went by, they finally called me to tell me it was ready for pickup. I'm not sure what happened to the whole delivery plan? But okay. So I go pick up my vehicle and all of the same lights come on within 5 minutes of driving away from the lot. I'm not sure what happened to my time or my money. I'm taking it back to them on Monday, and if they actually FIX the problem free of charge I might change my review. I'm putting a 6 month old baby into this vehicle, so when a company tells me it's safe to drive, I expect it to be safe to drive. When I pay to have something fixed, I expect it to be fixed. EXCHANGE of goods and services. I'm not rich enough to be throwing my money away. As of now, I would recommend finding another auto repair shop that actually repairs autos.

5

We brought my girlfriend's car in at 7:30 and it was done by 12:00. In addition the staff was friendly and her door panel was falling off which they fixed no charge. I will definitely be back.

5

Without a doubt the only place to get your car repaired with total confidence.

1

Very disappointed with this place. My O/D light was flashing and my truck was shifting poorly. They took a look at it and gave me the bad news that I needed a new transmission. They quoted me a price of $3,000. I had a second place take a look at it and they fixed a simple problem with the transmission for $330 and my truck runs great now. The other company also fixed my muffler for free (patched it), which The Answer Auto Repair East quoted me $375 for. Be sure to get a second opinion before trusting what they say.

1

I wrote a big review but lost it so here is the quick version. DONT GO HERE! I took my car in to have them fix my window, easy fix. I dropped it off at 9 a.m. and then waited for them to call me. I called back several times through out the day to see where they were. Each time I called they said they were still working on it. Come to find out when i went there at 5 p.m. to pick up my car, THEY DIDNT EVEN START ON IT! They said they got busy and couldn't get to it. Through out the whole day they never said they might not get to it. I wasted a whole day (my day off of work) on these clowns. I wouldn't waste you'rs either. I can't describe how angry I am over this situation. I could have taken it somewhere else that would have had time for me. It seems like all they think about is money and not about their customers. Because otherwise they would have told me they couldn't fit me in.

1

I was disappointed in their service. They were unable to fix the car, they lost or stole our battery and left the car with the fuse boxes pulled out panels pulled out and left all over the car. I would NEVER recommend ANYONE to take their car there. I would not even be willing to let them touch my bicycle if it only needed air in the tire.

5

Great job!