1

I have had previous experiences here and they'll have been relatively decent until our last visit. They are always busy, their parking lot is always ful, and in a difficult location. They do not except appointments which makes it difficult for you to get your car looked at within a timeframe. With our last experience, we brought the car in at 9 AM, stating we both had work later that day, to have a simple diagnostics run on the car. I don't understand what took so long, but we didn't receive our car until 4 PM that afternoon when we both were required to be at work. I think it's inconsiderate for any business to be that inconsiderate of someone's time . Don't come here if you are expecting timely business.

5

The Answer Auto East has always taken great care of me and my car!! They have even caught things that I thought might have been going on with my vehicle but wasn't sure...and they caught it with out me telling them something was wrong!! Not saying that it will happen all of the time then catching things but it's great knowing they are looking out for my vehicles best interest and my safety while driving that vehicle!! Thank you all for what you have done for my vehicle!!

5

My Mother-In-Law was the first to go to the Answer Auto Repair East. My wife and I went after that and now my parents and brother-in-law. The professional and friendly service we get here is second to none. We wouldn't go anywhere else! I recommend them highly.

5

I take all my vehicles to The Answer East. They do great work and service is the best. They always explain what is wrong and the estimate is given before any work is done. They have taken care of our vehicles for 13 years. We have nothing but praise for the service they offer.

1

It took them twice to figure out what was wrong with my car which means I have to pay over $500 the first time and $100 the second. They didn't even fix all the problems I asked. When I got my car back each time it was very dirty with finger prints. I have a very light tan leather which now is extremely dirty. I also left my gas tank with about half a tank of gas and now it's sitting on empty. When I told them all they said is well we put $10 of gas in for you. Not to mention it took them an excessive amount of time to fix. Only good part is the main lady at the desk is very polite. Will never bring my car back!

1

Worst customer service ever, never will I refer them to anyone I know...which is a lot of people

5

There is no better repair shop. They have fixed many of my vehicles over the years and always have done an excellent job. Free diagnostics and reasonable pricing is only the first of many great things about this shop.

5

The advertised "free diagnosis" attracted me to this business. My car had broken down and I had a difficult problem to diagnose where others had tried and failed. Mechanics at The Answer worked for hours without charging me and were able to find the problem which was an obscure broken wire in the ignition wiring. I was then offered the choice of allowing them to fix this wire. I was pleased to do so and it was a very reasonable amount. For those who do not know, offering to diagnose a problem with no charge is not common and takes great confidence in your expertise. If I was a business owner, I would think real hard about this offer. Try and get this from another car shop or, say, from a medical doctor.

5

These folks are great and treat you like a person rather than just another number or $ sign

5

I was very impressed with everyone there and especially by Adam who worked on my car. They were very friendly and were able to get my car in that same day. They were also great about providing updates on the diagnosis and anticipated repair time. The price was also very reasonable and I was pleased to learn the work came with a 2 year warranty. Great business!