I've had my car serviced here for 14 years, and will continue to stay loyal to thus business. Theresa, Ron, and Mark are the folks I talk to most there, but I know their staff is what helps keep their business's wheels greased. They've grown exponentially over the years, because of their results and customer service. The Answer East stays busy from open to close. They're upfront about their ability to see your vehicle by when you need it, and make suggestions that fit my individual situation. Over 14 years, everyones bound to make a mistake. Even under that. Mistakes happen, and people are human. Their staff always quick to remedy a situation where I've not been fully satisfied. Their regard for my safety. Their honesty of what is my best interest in terms of is the repair worth the cost of the car/truly necessary. The quality work, the above outlined, etc, are all enough to keep me loyal. Bigger than, The Answer East, Thersea, and all my mechanics there supported me and my transition better than my own family as I came out of many closets in the 14 years I've been a customer here. I'll continue to take my cars here because I trust them to have mine, and my cars best interests in mind.