My daughter and son in law went there Tuesday night for help before traveling over 2 hrs home to see if their car was safe to drive. They refused to help them for whatever reason and they were in a horrific accident on their way home that landed them in the hospital. This could have been prevented if they would have just looked at the car to see if it was safe or not. The wheel bearing locked up on them and caused them to flip the car and roll. My grandbabies were also in that car. Update: they did call ahead prior to stopping there to see if they could look at their car and they told them to stop by.
We are very sorry your relative had car trouble but when he came in we were booked out for weeks. We can't stop our business for every person that drops in. That isn't fair to our customers who booked appointments. We did however offer to look at it the next day if he could drop it off. but he declined and left. Wheel bearings make noise weeks prior to locking up. It should've been addressed before it became urgent. A car must be put into the air for inspection and we had no bays available for such inspection. Based upon our other 250 reviews your comments don't align with our business.
- The Answer Auto Repair East