My girlfriend and I brought her vehicle in for a repair. The first time we had to bring it back. And three more times. That being said, it wasn't a repair issue - it was a parts issue and beyond The Answer East's immediate control. Through all this, they bent over backwards to figure out the parts issue, and they found the specific part, found one that was made better, and got the issue remedied and my girlfriend's vehicle fixed! We recommend The Answer East highly. They care about getting the job done right.